• Products
  • Emergency Assistance
  • Preliminary medical assessment
  • Transportation of patients
  • Claims handling
  • Verification
  • Pre-departure information
  • Medical hotline
  • Country-specific reports
  • World Wise
  • Life Abroad
• SOS' medical set-up
• Our customers

Claims handling

SOS takes care of claims handling on behalf of insurance companies and businesses – covering the full spectrum, from cancellations, baggage delays, theft and muggings to legal assistance, provision of security and evacuation.

A typical claims handling process involves:

• obtaining documentation of the insurance event or claim
• paying compensation quickly and efficiently in accordance with the conditions of insurance
• giving the policyholder guidance and advice in connection with the current case
• seeking indemnification in the event of double insurance
• seeking indemnification from airlines and travel agents

Based on our specialised knowledge of travel insurance and our experience with claims handling, we also help our clients to revise and improve their insurance conditions, as well as providing specialist consultancy regarding claims policy and practice.

Three good reasons to choose SOS Claims handling

The claims handling department at SOS is staffed by highly qualified employees with in-depth experience and technical knowledge of insurance.

The claims department handles cases based on each particular company's special insurance terms and individual claims policies.

All case documents are scanned into our case handling system as soon as we begin processing a case. This means our clients can track the details of the case from start to finish via SOS Extranet.